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Rolasolar warrants that all manufactured solar awning kits shall be free from defects in material or workmanship, for a period of 2 Years. All off the shelf products or individual components used in our kits are subject to its manufacturer's warranty period (this period ranges from 1 to 5 years). Please refer to each manufacturer’s specification sheets for details.
Please note: buyers must return defective items before a replacement unit will be sent out, and buyers are responsible for sending the defective item back to us at their own cost. All returns must be shipped with tracking information and the item must be in original packaging with all original accessories included. Defects that occur within this warranty period, under normal use and care, will be repaired or replaced at our discretion, solely at our option with no charge.
For dead on arrival (DOA), damaged items or wrongly supplied items, customers must notify Rolasolar within 3 days of receipt of goods.
Return shipping cost of the replaced/repaired unit will be at our cost.
Please note: This warranty does not cover any defect caused by:
The following information is required for us to identify the sale and process the claim. Please retain original packaging for transportation purposes.
1. Invoice number
2. Contact details
3. A brief description of the claim
Email your queries to email@example.com or call us on +61 7 3879 2991 or +61 411 090 774. Please allow 72 hours for claims to be processed. Rolasolar does not offer refunds for change of mind and all purchases are final. Please do not bid/purchase our products if you cannot agree to this policy.