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All parcels under 20kg (in weight or cubic weight equivalent whichever is greater) and/or shorter than 1 meter will be shipped using Australia Post registered mail. Insurance is mandatory and included in postage costs for items over $100. All parcels above 20kg and/or longer than 1 meter will be sent using a courier company of our choice. All parcels cannot be sent to a PO Box address as a signature is required on delivery. Goods are shipped once payment is received in full. If you are unable to unload the goods at your end due to their size, please contact us for a quote for a tailgate truck fee.
We strongly advise all customers that they provide a delivery address where someone is available to sign for the goods during business hours. All courier companies will attempt delivery of your goods once. If no one is home when delivery is being attempted, a note will be left in your letter box.
Rolasolar is not responsible for second deliveries. All second deliveries need to be directly organised with the courier company and paid for before goods are delivered. Rolasolar has no control over goods once they depart our premises; insurance is included in the shipping amount advised. Once the item has left the premises we are unable to provide exact delivery date or times. We cannot guarantee that courier's will contact you prior to delivery. However all tracking details are forwarded via email upon dispatch and customers are welcome to contact the relevant freight company, or we are happy to attend to any queries you may have.
Where possible, a discount is offered off the postage cost of any additional items purchased the same day of the initial purchase. In order to benefit from combined shipping, please make payment for the combined purchase at the same time.
Rolasolar is happy to offer pick-up from our Forest Lake Qld holding facility. Please call us to organise a pickup time and date. Payment can be processed by card or cash on pick-up.
RolaSolar’s office hours not fixed, please contact us as visits are by appointment only. We can be contacted by phone on (07) 3879 2991 or via email at firstname.lastname@example.org. Please refer all technical questions to Dave on 0411 090 774. Rolasolar may not be contactable during weekends and public holidays, please leave a message and we will call you back. Though we will endeavour to answer queries about products for sale over weekends, freight queries may have to be addressed during normal business hours.