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Conditions of Purchase - Rolasolar

To make your purchase as simple and easy as possible, please refer to the shop policies listed below.

Checkout
Our sales team will send you an invoice within 24 hours of purchase (except weekends) with the total due including postage. If you have purchased an item which meets the requirements of Australia Post or with flat rate shipping then you will be able to checkout and pay immediately. You may also continue purchasing additional items from our shop. Please contact us if you wish to add additional items to your initial order, as we will usually post your item the next business day.

Payment
We accept the following forms of payment.

  • Direct Deposit
  • PayPal
  • Credit Card - Paypal
  • Credit Card - Over the phone or in person
  • Money Order

Direct Deposit
If you wish to make payment through your online banking and the system doesn’t provide you with the required details, please contact us and we will send an invoice with our bank details. Please reference your payment with your invoice number, this avoid delays.

Paypal
Payments can be processed through your Paypal account or without a Paypal account using your credit card, RolaSolar does not hold personal credit card information.

Credit Card
Credit card payments can be processed over the phone or in person on pickup, RolaSolar does not hold personal credit card information.

Money Orders
Details of where to post Money Orders are provided on the invoice. Please allow 5 working days for clearance. Also include a copy of your transaction with all relevant details.

Customer Service
RolaSolar’s office hours are - Monday to Friday 8.30 - 5.00pm AEST. We can be contacted by phone on (07) 3879 2991 or via email at billing@rolasolar.com.au. Please refer all technical questions to Dave on 0411 090 774. Rolasolar may not be contactable during weekends and public holidays, please leave a message and we will call you back. Though we will endeavour to answer queries about products for sale over weekends, freight queries may have to be addressed during normal business hours.